Bushfire Recovery

The Recovery Support Service is a personalised service assisting people across Wingecarribee and Wollondilly who have been affected by the bush fires or other emergency events.  We can provide you with information, decision-making and recovery resources.

Providing a flexible, customised service whether by phone, video call, or other online tools, locally based workers will support you via whatever technology you have available. The team will be working creatively to continue to stay connected with people in ways that protect their health and wellbeing. Where possible we can meet with you in person, in accordance with social distancing guidelines.

We can help you move toward…..

  • Getting the right information
  • Working out your next steps … and how to get there
  • Getting connected with the right services that can support your needs
  • Coordinating the services and supports you may already have in place
  • Feeling more hopeful about the path ahead


For further information, please contact 4683 2776

How it works.

The Recovery Support Service offers free support and information to individuals and households impacted by the bushfires across Wingecarribee and Wollondilly.  The service is delivered by a team of locally based Bushfire Recovery Support Officers.

Recovery Support Officers are trained, local workers with skills in support work, case management or broader welfare work.  They are led by a Coordinator, with support, training, quality assurance, specialist advice, supervision and orientation to bushfire-specific issues provided.

An individual or household needing support is assigned a Recovery Support Officer with the skills and expertise to assess their needs.  They will meet in venues familiar to the individual, such as their home, workplace or a familiar community space.

A Recovery Support Officer can:

  • Provide relevant information about the range of assistance and services available
  • Help you work out what needs to be done and develop an action plan
  • Connect you with the services required and assist in coordinating these
  • Assist with referral and application processes for services needed
  • Facilitate meetings between you and relevant agencies
  • Assist with practicalities, such as dealing with insurance companies or replacing key documents.

The Recovery Support Service is a flexible system, ranging from facilitating self-access to information, to providing intensive support for individuals and households who may be temporarily unable to independently access the services they need for recovery.  The focus is on empowering the individual.

For further information, please contact the Intake worker on 4683 2776

To stay updated with recovery, follow the links below: